Customer Service Specialist: 6 Attitudes of a Service Superstar in 2 Minutes

Customer Service Specialist: 6 Attitudes of a Service Superstar in 2 Minutes

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Offering On-Site Customer Service Training Throughout the United States. Customer service speaker and expert Cary Cavitt on why our attitude makes all the difference.

America’s Customer Service “Go-To Guy” Cary Cavitt shows the six attitudes of a customer service superstar in his popular 2-minute video clips!

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TEDxBROADWAY – Frank Eliason – Customer Service

TEDxBROADWAY - Frank Eliason - Customer Service

Frank Eliason, Citibank’s Senior Vice President of Social Media, has been described as the “most famous customer service manager in the U.S., possibly the world.” By expanding the reach of customer service via social media, and taking the simple approach of asking “Can we help?” he repositioned the relationship between Comcast and its customers. His efforts at Comcast inspired a global wave of innovation in the way businesses communicate and engage with their customers — using new communication channels to improve customer experience.

Prior to joining Citibank, Frank was best known to many as the voice behind @ComcastCares, one of the earliest examples of how a business can use social networks to proactively listen and respond to customer concerns in real time. His work with Comcast’s customers is one of the top case studies proving that social media can play a positive role for corporations. This work has been recognized by many news organizations such as ABC News, CNN, The New York Times, Business Week, and many others. He is also one of the most sought-after thought leaders on social media and customer experience, and regularly participates in panels and speaking engagements.

At Citibank, Frank and his team are helping to change the way a global financial institution manages its relationships with a diverse community of consumer, small business and corporate customers — to serve and exceed their expectations and help build a lifetime of trust between Citibank and its customers.

Prior to joining Comcast in 2007, Frank worked in customer Service management for Advanta Bank and Vanguard Investments.

Frank is a board member for both the Council of Better Business Bureaus and SOCAP (Society of Consumer Affairs Professionals). He also serves on the advisory board for Drexel University’s Center for Corporate Reputation Management.

You may connect with Frank on Twitter at @FrankEliason or via his blog.
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Jurassic 5 Customer Service

Jurassic 5   Customer Service

Pay-what-you-want download MP3 here:

First new Jurassic 5 track in over a decade!

Produced by DJ Nu-Mark
From the J5 vault: power in numbers sessions.
Sampled Artist: Edwin Birdsong
Sampled Song: The Spirit Of Do…Do
Sampled Album: What It Is
Writers: Edwin Birdsong, Michelle Birdsong
Publishing: Michelle – Bird Music / Every Little Tune (Ascap)
Label: Polydor
Record Number: 24-4071
Year: 1971
Nature Of Sample: 2 bar loop throughout song
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Seguro obligatorio para una empresa que tiene 74 empleados

Seguro obligatorio para una empresa que tiene 74 empleados

Respuesta del Dr. Alexander Coral, Líder de Investigación Legal de a la pregunta

Una empresa que cuenta con 74 empleados, ¿debe tener un seguro obligatorio para sus empleados?

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[Sesión] Consultorio Laboral del 14-05-2013

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